How we deal with “don’t knows”:
When someone answers “don’t know” to the voting intention question in our polls we ask them a ‘squeeze’ question (how they would vote if they were forced to choose?) and if they give an answer we take this as their intended vote. Previously those who answered “don’t know” to this squeeze question were then excluded. This effectively means we assume that if this group do vote they will do so in proportion with those who have expressed a choice. That means even if someone lives in a rural area, is over 75, and voted Conservative in 2019 - if they respond they don’t know who they’ll vote for, they were treated as the average voter i.e. more likely to vote Labour than Conservative.
But we can make a better guess. We now model the voting intention of these “double don’t knows” based on their demographics and previous voting behaviour. We do this using information about how people with the same demographics and voting behaviours said they would vote, from the same poll. So if someone lives in a rural area, is over 75 and voted Conservative in 2019, the model can use the fact that most over 75s in rural areas who voted Conservative in 2019 and do know who they’ll vote for say they will vote Conservative, to guess that if they do vote it will likely be for the Conservatives.